My camper has friends who will be at camp; can they be in the same cabin?
We do our best to put those who request cabinmates together, but sometimes it isn’t possible (see policy) .Requests are made through the registration system, not via email.
The camp I want is full; what can I do?
You can join our waitlist! Every year, dozens of campers come off the waitlist, and while we can’t guarantee it, if you aren’t on it, we can’t call you!
To get on the waitlist, log into your account and continue the registration process; the system will add you to the waitlist. .If a spot becomes available, we will email you and give you 24 hours to respond. If you don’t respond we will move to the next person on the list and continue this process until we fill the spot.
There is no payment needed to join the waitlist; however, if we offer you a spot, you will be required to put down a deposit to confirm the spot (or the full amount of the camp if it is less than 30 days to the start of the camp). We will fill from waitlists up to the night before camp begins!
My camper is coming for 4 nights, but might want to stay longer. Is that a possibility?
Yes! All 4 night campers can extend to 7 nights.
If you know in advance of them coming to camp that they wish to extend, simply contact our offices and we can arrange that.
All 4 day campers are given the option to extend when they are at camp. If they want to stay, we will call you and if you agree, then we will send them home on the Monday, rather than the Friday. We will charge your card the difference between the 4 and 7 day price at that time as well.
What if my camper wants to come home before the end of camp?
If you know in advance that your camper needs to come home before camp ends, you can contact us by email to arrange that (as per our early release policy, this must be in writing). Please note that no refunds will be given for missed nights at camp.
If your camper is at camp and they need to come home early, you can contact our offices by phone or email to arrange that. As per our early release policy, request must be in writing before we will release them. Please note that no refunds will be given for missed nights at camp.
When are the full camp fees due?
The deposit is due to confirm your spot. The remaining balance is due no later than 30 days before your camper comes to camp. You will receive reminder notices well before the 30 days.
How do I know if my camper is registered?
If you place the minimum deposit when you sign up, then your camper will be registered. You will receive a note from our automated system overnight; make sure it says “registered.” This means your camper has a spot at camp. If it says “enrolled” – you are NOT registered and you do NOT have a spot at camp. You will need to make the minimum deposit (simply log into your account again).
What if we need to cancel?
Please see our cancellation policy here.
Do you have financial assistance?
Yes! We have partnered with some great local organizations and would love to talk with you about how we can help you send your camper to Keats this summer. Please email us at firstname.lastname@example.org and ask us about our camperships!