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FAQ

  • Expand 01

    My camper has friends who will be at camp; can they be in the same cabin?

    We do our best to put those who request cabin mates together, but sometimes it isn’t possible (see policy above) .

  • Expand 02

    The camp I want is full; what can I do?

    You can join our waitlist! Every year, dozens of campers come off the waitlist, and while we can’t guarantee it, if you aren’t on it, we can’t call you!

    To get on the waitlist, log into your account and continue the registration process; the system will add you to the waitlist. If a spot becomes available, we will email you and give you 24 hours to respond. If you don’t respond we will move to the next person on the list and continue this process until we fill the spot.

    There is no payment needed to join the waitlist; however, if we offer you a spot, you will be required to pay in full at the time you accept. We will fill in waitlists up to the night before camp begins!

  • Expand 03

    What if my camper wants to come home before the end of camp?

    If you know in advance that your camper needs to come home before camp ends, you can contact us by email to arrange that (as per our early release policy, this must be in writing). Please note that no refunds will be given for missed nights at camp.

    If your camper is at camp and they need to come home early, you can contact our offices by phone or email to arrange that. As per our early release policy, request must be in writing before we will release them. Please note that no refunds will be given for missed nights at camp.

  • Expand 04

    When are the full camp fees due?

    Payment will be required in full when you register.

  • Expand 05

    How do I know if my camper is registered?

    If you have paid in full, you will receive a confirmation email that states that you are registered.

  • Expand 06

    What if we need to cancel?

    Please see our cancellation policy above here.

  • Expand 07

    Do you have financial assistance?

    Financial assistance is not available this summer with Keats Camps directly. However, we partner with Union Gospel Mission. Please refer to their website for details.

    We also have a partnership with the Eric Woodward Foundation for kids residing in the Township of Langley. Please contact us directly if you are interested in more details about that.

  • Expand 08

    What happens if my child gets sick or experiences any symptoms of Dovid-19?

    Please do not send any camper to camp if they are sick or experiencing any COVID-19 symptoms. This will be considered an exceptional circumstance due to Covid guidelines and you will be eligible for a full refund.

    Keats Camps will follow all public health guidelines. If your camper is sick or experiences Covid-19 symptoms, Keats Camps will follow all public health guidelines set by Vancouver Coastal Health. If costs are associated with this in relation to your child, you will be responsible for those.