Explorers

FAQ

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  My camper has friends who will be at camp; can they be in the same cabin?

  We do our best to put those who request cabin mates together, but sometimes it isn’t possible. Cabinmate requests are not guaranteed. (see policy above) .

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  What grade do I use to register my camper?

  Keats uses the grade the camper is going into in September of the current year.

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  The camp I want is full; what can I do?

  You can join our waitlist! Every year, dozens of campers come off the waitlist, and while we can’t guarantee it, if you aren’t on it, we can’t call you!

  To get on the waitlist, log into your account and continue the registration process; the system will add you to the waitlist. If you don’t receive an email from us after completing registration, you have not been added to the waitlist.

  If a spot becomes available, we will email you and give you 24 hours to respond. If you don’t respond we will move to the next person on the list and continue this process until we fill the spot.

  There is no payment needed to join the waitlist; however, if we offer you a spot, you will be required to put down a deposit to confirm the spot (or the full amount of the camp if it is less than 30 days to the start of the camp). We will fill from waitlists up to the night before camp begins!

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  What if my camper wants to come home before the end of camp?

  If you know in advance that your camper needs to come home before camp ends, you can contact us by email to arrange that (as per our early release policy, this must be in writing). Please note that no refunds will be given for missed nights at camp.

  If your camper is at camp and they need to come home early, you can contact our offices by phone or email to arrange that. As per our early release policy, request must be in writing before we will release them. Please note that no refunds will be given for missed nights at camp.

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  When are the full camp fees due?

  The deposit is due to confirm your spot. The remaining balance is due no later than 30 days before your camper comes to camp. You will receive reminder notices well before the 30 days.

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  How do I know if my camper is registered?

  If you place the minimum deposit when you sign up, then your camper will be registered and you will receive a confirmation email. If you do not receive the email, please check your junk mail folder before contacting our offices.

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  What if we need to cancel?

  Please see our cancellation policy above here.

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  Do you have financial assistance?

  Yes! We have partnered with some great local organizations and would love to talk with you about how we can help you send your camper to Keats this summer. Please email us at info@keatscamps.com and ask us about our camperships!

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  What happens if my child gets sick or experiences any symptoms of Covid-19?

  Please do not send any camper to camp if they are sick or experiencing any COVID-19 symptoms. This will be considered an exceptional circumstance due to Covid guidelines and you will be eligible for a full refund.

  If your camper is sick or experiences Covid-19 symptoms, Keats Camps will follow all public health guidelines set by Vancouver Coastal Health. If costs are associated with this in relation to your child, you will be responsible for those.